Returns & Exchanges at The Clinic

We want you to be completely satisfied with your skincare journey; therefore, we offer a 30-day return policy for products in their original, unopened packaging. If a product doesn't suit your skin type, our clinical team is here to assist with an exchange or store credit.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack with Care

  Securely place the unused products in their original clinical packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to the Lab

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the items, your refund will be processed back to your original payment method within 5-7 business days.